Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Global Product Support Engineer 3

Date: Nov 21, 2020

Location: Tualatin, OR, US, 97062

Req ID: 148709

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About Lam….

 

Together we move the Atoms that move the World:

Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

 

Lam Research - where successful people want to work:

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge. Given the criticality of this role to Lam Research's success, this philosophy starts with you.

Job Responsibilities

 

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Other Job Responsibilities
  • Be familiar with failure analysis, process development, application flows, particle contamination, material issues, system interconnects, software and controls, and customer points-of-view
  • Coordinate with other groups and organizations for design, process, test, reliability and manufacturing to solve product issues and production problems
  • Be a key contributor in design reviews with cross-functional teams (CFT) and stake holder to coordinate development and qualification activities
  • Be a lead advocate for your product across company organizations
Minimum Qualification
  • Typically requires a minimum of 5 years of related experience with a Bachelor’s degree or equivalent; or 3 years and a Master’s degree; or a PhD; or equivalent experience.
  • Exceptional root cause and corrective/preventive action development skills
  • Strong problem solving and critical thinking skills
  • Comfortable with travelling
Preferred Qualification
  • Current or previous Lam Research product support experience 
  • Working knowledge of Statistics Process Control (SPC), Design of Experiments (DOE), Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 8D & 5-Whys Problem solving
  • Prior experience with MS office tools (ppt, excel, project), statistical tools (JMP, Minitab etc.)
  • Previous experience in cross-functional project management
  • Previous experience leading technical projects
  • Strong project management, communication, analytical, and problem-solving skill
More About Us ….

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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