Global Product Support Engineer 4

The Impact You’ll Make

As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

What You’ll Do

• Execute projects for product development/improvement, product quality, and customer support

• Establishes and maintains lines of communication with HW engineering and SW development on design, reliability, to solve product issues and production problems.

• Ensure suppliers’ quality performance for consistent and reliable products

• Conduct design reviews with cross-functional teams and stakeholders to establish requirements and assure proper resourcing for tool installs, field upgrades. Contribute to design reviews to resolve hardware escalations.

• Generate and release installation, maintenance, and upgrade procedures for new and existing hardware.

• Involve in customer installation and training programs

• GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software

• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering

Minimum Qualifications

• Minimum of 5 years of related experience in product or systems engineering with a bachelor’s degree in mechanical engineering, Electrical and Electronics Engineering or a related field.
• Of the required experience, minimum of 5 years of experience in the following: electro-mechanical system design and manufacturing; systems engineering and integration; statistical methods for modeling, multivariate data sets; statistical process control (SPC); Design of Experiments (DOE); vacuum systems; and/or semiconductors.
• Excellent written/verbal communication, fluent in English, strong presentation skills
• Capable of structured problem solving (preferably using 8D methodology)
• Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers.
• Service orientated and ability to work in a matrix environment.
• Can take place at the factory or in the field and can include travel with short notice (24-hour turnaround) ~25% - 30% Travel worldwide is a requirement of this position

Preferred Qualifications

• Lam Electrofill experience is preferred
• Semiconductor fab equipment support including sustaining, maintenance, installation, and troubleshooting

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Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.