Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work.

Global Product Support Engineer Staff

Date: Sep 10, 2020

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About Lam….

 

Together we move the Atoms that move the World:

Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

 

Lam Research - where successful people want to work:

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge. Given the criticality of this role to Lam Research's success, this philosophy starts with you.

Job Responsibilities

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly sophisticated in nature and rapidly evolving.

Other Job Responsibilities

Works closely with a highly cross-functional team of development engineers to implement solutions to customer issues on a leading edge big data platform. Perform user acceptance testing before deploying solutions to the field. Develop and implement procedures for configuration and testing of systems. Create documentation highlighting root cause corrective actions and ensure the developed solutions are actionable by our field service engineers. Ability to travel to customer sites if the issue cannot be resolved remotely.

Minimum Qualification
  • MS/BS degree in a computer science field or related discipline
  • Passionate about solving problems involving complex interrelated software systems
  • 6+ years’ experience in software development and troubleshooting
  • Strong programming background in one or more language (shell scripting, Java, Scala, SQL, Python, R)
  • Experience with Microsoft Windows Server
  • Experience with Linux
  • Experience with VMware
  • Familiarity with Hadoop internals
  • Experience with messaging & complex event processing systems such as NiFi, Kafka.
  • Good understanding of file formats including JSON and others
  • Strong communication skills and the ability to clearly articulate and share findings with the team
Preferred Qualification
  • 3+ years experience in Hadoop, Hive, Spark, Kafka, Solr
  • Prior Lam product support experience
  • Experience with Jira/Confluence
  • Experience with databases like HBase, PostGres, Parquet, etc.
  • Experience (or at least familiarity) with ERDs and relational database schemas
  • Experience with semiconductor capital equipment systems, SECS/GEM, factory automation, and data storage
  • Hands-On experience with IP networking and networking devices (Switches, Routers, Firewalls, etc.

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More About Us ….

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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