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As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work

Regional Product Support Manager

Date: Feb 6, 2018

Location: Tualatin, OR, US, 97062

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RESPONSIBILITIES:

  • Drive monthly escalation performance reviews and ensure effective solutions are provided for problems of diverse scope that will have a positive impact on performance
  • Identify hardware/software/configuration attributes impacting escalation performance and drive corrective action across the global installed base
  • Understand productivity improvements available by customer site and align with account teams/regions and business development on product improvement and revenue opportunities
  • Ensure that appropriate trouble-shooting, problem solving, support tools, and procedures are developed and maintained
  • Enhance future product development by ensuring productivity solutions are driven forward into next generation product development
  • Provide design input through validation of continuous improvement projects and testing maintainability of new designs
  • Provide engineering and project management support to field and technical support engineers who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software

 

PREFERRED EDUCATION/EXPERIENCE:

  • Bachelor degree in a technical field such as EET, MET, EE, or ME
  • 8+ years related technical experience on semiconductor capital equipment
  • Strong problem solving and analytical/critical thinking
  • Experience in working with cross-functional teams
  • Good technical writing and documentation skills required
  • Demonstrated ability to adapt and support new technology
  • Strong program management and communication skills


Nearest Major Market: Portland Oregon

Job Segment: Engineer, Product Development, Testing, Project Manager, Technical Support, Engineering, Research, Technology

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