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As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work

Installed Base Performance Manager

Date: Dec 10, 2017

Location: Tualatin, OR, US, 97062

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RESPONSIBILITIES:

  • Perform regular worldwide installed base analysis on equipment performance to benchmark best in class performance and identify the highest priority and common problems
  • Identify hardware/software/configuration attributes driving benchmark performance and drive proliferation across the global installed base
  • Partner with product groups to deliver solutions through alignment and prioritization of highest priority and most common installed base issues
  • Drive monthly equipment performance field reviews and ensure effective solutions are provided for problems of diverse scope that will have a positive impact on performance
  • Identify key performance issues impacting installed base performance that are not being appropriately resourced and / or addressed and escalate accordingly
  • Understand productivity improvements available by customer site and align with AT / region and business development on product improvement and revenue opportunities
  • Ensure that appropriate trouble-shooting/problem solving and support tools and procedures are developed and maintained
  • Enhance future product development by ensuring productivity solutions are driven forward into N+1 product development
  • Provide design input through validation of continuous improvement projects and testing maintainability of new designs
  • Provide engineering and project management support to field and technical support engineers who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software

 

PREFERRED EDUCATION/EXPERIENCE:

  • Bachelor degree in a technical field such as EET, MET, EE, or ME
  • 8+ years related technical experience on Semiconductor Capital Equipment including time in customer fabrication facilities
  • Strong data analysis skills based on a variety of data sources
  • Excellent presentation and communication skills required
  • Strong influencing / negotiation skills
  • Good technical writing and documentation skills required.
  • Good project management skills required
  • Experience with Enterprise Software systems and productivity tools (e.g. MS Office, SAP and IE)


Nearest Major Market: Portland Oregon

Job Segment: Engineer, ERP, Product Development, Performance Management, SAP, Engineering, Technology, Research, Human Resources

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