Job Responsibilities

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Minimum Qualifications

AA or Bachelor's degree in Mechanical or Electrical Engineering and/or equivalent work experience of 2-5 years

Must have graduated in the past 2 years from highest degree program

Must be able to travel 50% of the time in the U.S. and internationally 

Customer support, customer facing experience

Excellent communication skills: Written and Verbal

Preferred Qualifications

Technical writing and PowerPoint presentation experience (Microsoft Suite skills)

Ability to work in team environment and intrinsically motivated to work independently 

Problem solving and critical thinking skills

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application