Quality Program Manager - Order Management

The Group You’ll Be A Part Of

The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

The Impact You’ll Make

The Quality Program Manager will play a pivotal role in driving programs for the Order Management group. You’ll be at the forefront of project initiation through delivery, using your expertise to coordinate cross-functional teams and ensure project are completed on time and within budget.

What You’ll Do

• Drive proactive quality performance and quality initiatives for the Order Management & Execution (OM&E) group.
• Partner with our global OM&E operations, and Global Operations Quality team to understand key challenges to achieving quality excellence.
• Drive the advancement of quality initiatives across the OM&E organization such as but not limited to configuration engineering, BOM accuracy, root cause analysis, and quality leadership.
• This role will act as the OME&E lead to help address systemic problems and assist in identifying corrective and preventative actions to prevent reoccurrence of quality issues.
• Drive opportunities for standardization and streamlining how OM&E executes customer delivery requirements across the globe in support of Lam's builds anywhere vision.

Who We’re Looking For

• Bachelor’s degree in Supply Chain, Operations, Business, or Engineering.
• Twelve years of relative experience in a similar role.
• Demonstrated knowledge and experience leading 8D and RCCA processes.
• Excellent interpersonal skills.
• Ability to understand complex issues and communicate, manage, and gain buy-in from all levels of the organization.
• Deep knowledge and understanding of quality requirements in product delivery.
• Experience managing and/or leading quality projects from concept to implementation.
• Ability to translate and apply quality knowledge into operational plans.
• Ability to lead an effective meeting focused on the problem statement and achieving results.
• Ability to lead global cross-site and cross-functional teams to meet project objectives based on measurable results.
• Excellent written and verbal communication skills with ability to influence and communicate complex contents to peers and executives.
• Ability to recognize the need and effectively escalate or resolve a conflict or misalignment .

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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