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As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work

Product Support Engineer (f/m)

Date: Mar 10, 2018

Location: Villach, AT, 9500

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Location:                    Austria, 9500 Villach

Employment type:     Full-time

Contract:                    Permanent

Job ID:                        100621


Job Description

  • Installation support of new hardware; perform routine maintenance, troubleshooting and repairs on customer equipment
  • In-house & onsite support of customer install bases and resolution of customer issues
  • Understanding customer technology & productivity needs and feedback those requirements into hardware development
  • Develop test plans & methods to verify production worthiness of hardware design before shipment to the customer(s)
  • Compile and evaluate test & beta-site data to determine appropriate limits and variables – Best Known Methods (BKM)
  • Significant technical input to design concepts for Continuous Improvement Programs & new products
  • Presentations to customers and internal reviews
  • Establish and maintain positive working relationships with customers
  • Use and drive required business processes (SAP, ordering & tracking parts, etc.)



  • Bachelor Degree in Engineering, Microelectronics, Physics
  • Experience in semiconductor fabs and/or at major equipment supplier
  • Hands-on experience in resolving productivity issues on hardware systems
  • Computer, troubleshooting and statistical process control skills
  • Technical knowledge of engineering disciplines
  • Problem Solving & Decision Making expertise
  • Ability to exercise independent judgement applying scientific and technical knowledge
  • Excellent oral and written communication skills in English
  • Good knowledge in MS Office
  • Willingness to travel


This position is subject to the Austrian Collective Bargaining Agreement for Employees in the Metaltechnology Industry in occupation group: F

The minimum annual salary for the position (m/f) is 38.997,56 EUR gross based on a full-time employment. A higher payment is negotiable depending on expertise and skills.


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