Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work.

Sr. RPS Engineer

Date: Oct 25, 2020

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About Lam….

 

Together we move the Atoms that move the World:

Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

 

Lam Research - where successful people want to work:

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge. Given the criticality of this role to Lam Research's success, this philosophy starts with you.

Job Responsibilities

 

  • Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions.
  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
  • Responds to situations where first-line product and escalates or finds solutions in malfunctioning equipment or software.
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
  • Partners with the account team to present to customers the problem statement, identified root causes and getting buy-in on proposed solutions
  • Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis
  • Drives required actions at the customer site to resolve escalations and prevent repeat problems
  • Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues. May works closely with Account GM(s), CSOMs and other senior level engineers in Field, CSBG and GPG.
  • Participates in the review of procedures, processes and tool design impacting development activity.
  • Manages projects and provides reports to management to deliver the desired result. Conduct customer escalation meetings.
Other Job Responsibilities

 

Leadership

  • Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application.
  • Acts as technical mentor for field and account engineers and may design or conduct training sessions.

 

Customer Relations

  • Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue.
Preferred Qualification

 

  • Familiar with Lam Dienlectric systems, Flex GXE, Flex HX
  • Communicate with customer at a technical level and influence customer decision to follow action plans
  • Position will be located in Wuhan China
Minimum Qualification

 

  • Ph.D. with 3+ years of relevant work experience or; MS or Engineering degree with 6+ years of work experience; or BS with 8+ years of work experience
  • Understand and work from electrical and mechanical schematics, diagrams and interpret operation manuals
  • Use computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
  • Formulate root cause hypothesis, analysis and action plans with detail problem statements, data analysis and success criteria.
  • Provide quality remote and on-site escalation support and escalation management.
  • Troubleshoot technical problems and coordinate multiple technical tasks.
  • Work directly with customers to meet their needs and expectations with attention to detail and high degree of accuracy
  • Establish and maintain cooperative working relationships with co-workers and customer and adhere to customer rules and policies regarding worksite behavior and safety with minimal supervision
  • Able to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads.
  • Work flexible shifts and on-call including nights, weekends, and holidays. 
  • Be available for constant communication with the field through either meeting, instant messenger, text, email, etc.
  • Able to travel both domestic and international based on business need.
More About Us ….

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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